Every job has them. Every person deals with them. Life is all about living alongside the testy people of the world. Some people are in bad moods for no reason at all. Unfortunately, this can impact our careers more than it can impact our day-to-day lives. During daily routines, if someone is testy with us, we have the ability to tell them to “piss off” (so to speak). When it comes to our job . . . telling them to buzz off is normally not an option. Tinsley Keefe has been notarizing documents as a notary public in Oklahoma City long enough to know that her profession is one of millions that deal with testy clients.
Fortunately, there are ways of avoiding the worst confrontations when dealing with testy clients. For example, Tinsley’s go-to solution is putting on the strictly-business role. As a notary public in Oklahoma, Tinsley prides herself on her kindness. She will go out of her way to be a friend to her clients as much as a notary public, and in return her clients show her the appreciation she deserves . . . most of the time. There will always be those situations where no matter how kind you are, the person will not respond with that same kindness. During those situations, the best thing you can do is change the atmosphere. Sometime it is effective to kill with kindness, but in this scenario, it is better to put on a very business-like front.
If that makes the situation worse – or too awkward – another solution that Tinsley has strategized when operating as a notary public in OKC involves ignorance. It is all too common to find yourself in a situation where a person will be plain rude without a reason. If you let that person ruin your mood or your day, then you are doing the opposite of the helpful solution. The easiest way to avoid confrontation is to act oblivious to the snide remarks or argument instigations. Not only is this effective in keeping your mood happy, but it is effective in pissing off the grumpy client – or it is effective in cheering them up. After all, ignorance is bliss and bliss is contagious.
In the end, the best thing a notary public can do is approach their career without personal emotions on the table. As it is with any job, personal emotions can literally ruin everything. While you may not be able to control the emotions of your clients, at the very least you can do everything in your power to influence them. If you provide a comfortable and homey atmosphere, it is basically impossible to get stuck with an absolutely unbearable situation. At the most, you might experience a grumpy client . . . but if you light a candle that smells like fall and you put on a warm smile – maybe even offer coffee – they cannot help but cherish your services.